Where did you study herbalism?
I studied both informally through my lifetime as well as formally as a student of the immersion program (1000 hours) at Chestnut School of Herbal Medicine.
How long have you been making these products?
The product I have been making for the longest is the deodorant, which I and my family have been wearing for 11 years. Many other products followed for my personal use between then and now, but the brand launched when I got into soap making. I needed people to get it to, I made soooo much soap!
How often do you ship orders?
I get orders out as soon as I can, quite often with packages wrapped up the same day the order is placed. That being said, I am a one woman show, so depending on the volume of orders placed at any given time, I hope to maintain the goal of orders packed and shipped out within 3 days of being placed.
Something I want is out of stock, when will it be back?
Certain items are seasonal, small batch, or only available as a special release. Email me directly if you are looking for something in particular and I'll do my best to get it to you, or at least put it on my long list of things to make/do/restock and tell you when it's complete and ready for you.
Do you accept returns or exchanges?
Due to the nature of the products I make, HBFG cannot accept returns. With items such as clothing or home products (things without a safety seal), I will accept an exchange or give a store credit for the original amount (less taxes and shipping costs)-as long as the product is unworn, not damaged, and in its original condition. The buyer is responsible for return shipping costs.
Anything else? Email me: firstname.lastname@example.org